Work with a fulfillmentpartner thatgives a damn.
Tired of getting lost in the shuffle at a massive 3PL but need more support than a mom-and-pop fulfillment center can offer? At Nice Fulfillment, our technology-forward warehouse and flexible processes can help your brand reach new heights without sacrificing the personal touch and dedicated support you deserve.
Seven deliberate steps. Zero hand-offs to strangers.
Whiteboard your playbook with us, not just email it:
We sketch your operational playbook on a chalkboard before a single SKU ships. SOPs, communication cadence, dispatch slate, and receiving standards all pinned up next to your brand, your product, and your product's real edge cases — so the partnership starts ops-fluent, not on Day 30.
- Support & Communication
- Order & Return Management
- WMS & Portal Navigation
- Receiving Standards
Meet your dedicated Account Manager:
Get set up with your very own on-site account manager that'll be your eyes and ears on the fulfillment floor. Notice an operational hiccup, want growth advice, or need a creative solution? With a direct line of communication you'll always have instant access to dedicated support.
Learn more about on-site account managers
Integrate your sales channels in the blink of an eye:
Our powerful warehouse management system connects directly to your store in seconds – syncing all orders, products, inventory, & tracking info seamlessly. We'll customize the integrations to your brand's specifications, process manual orders, & more with no lag.
- Link your DTC Online Store
- Connect B2B Retail & Marketplace channels
- Confirm Shipping & Routing Guidelines
Transfer your products to Nice's centralized warehouse:
Whether you're transferring from your own warehouse or switching from another 3PL, we'll guide you through every step. Once your products reach our centralized warehouse, our receiving team gets to work setting up lot numbers, establishing inventory tracking, and ensuring everything is organized and accessible.
Customize your fulfillment process:
Tailor your fulfillment process to align precisely with your brand's needs. From dictating the packing materials to setting specific shipping rules, customize your approach to ensure every order reflects your brand's unique standards.
- Packaging processes
- Branded packaging
- Shipping Rules
- Return Handling
Set up retention boosting order automations:
Elevate your customer experience with over 175 active order automations. Whether it's a first-time buyer, loyal customer, or military personnel, you can set demographic triggers to include special touches like marketing inserts, freebies, or loyalty gifts in each order.
Sit back and watch your orders fly out the door.
Now for the good stuff. Our team takes over the heavy fulfillment logistics leaving you with more time to tackle bigger, needle-moving initiatives. Thanks to 24/7 live-monitoring, you'll always have full visibility on orders and inventory and direct access to your account manager for quick problem solving should hiccups arise.
- Same-day order fulfillment
- Live inventory tracking
- Quick shipping
- On-call support
Renwick Sport
DTC Apparel Brand
We knew a 3PL was necessary and we wanted to make sure we found the perfect fit. After interviewing and touring a few companies, Nice Fulfillment really stood out with their technologically advanced facilities that were poised for growth.
The Nice team is so friendly, flexible, and supportive. They've become a lifesaver, allowing us to focus on driving Renwick's growth while using their services to increase our efficiency.
— Pippa and Sarah Renwick
Founders, Renwick Sport
Questions worth answering before kickoff.
The questions we hear most often from brands evaluating Nice Commerce. If yours isn't here, ask us directly — we'll get back with a real answer, not a sales script.
01How long does onboarding take?
How long does onboarding take?
Nice Commerce onboarding typically takes around three weeks, depending on your operational complexity and launch timeline. The process is tailored to your business and includes systems setup, inventory intake planning, shipping rules, and workflow alignment to ensure a smooth and successful transition. Timelines can be adjusted to meet launch deadlines or seasonal demand when needed.
02Will I have access to discounted shipping rates?
Will I have access to discounted shipping rates?
Yes! Nice Commerce offers discounted shipping rates through regularly negotiated carrier agreements with UPS, USPS, FedEx, and DHL. Combined with our real-time rate shopping tool and quarterly label cost reviews, we actively work to help brands choose the best carrier network at the best price, no matter what or where they ship.
03What's your average fulfillment time?
What's your average fulfillment time?
Orders placed before 12:00 PM EST ship the same business day, with a 99.7% on-time shipping rate! Orders submitted after the cutoff ship the next business day. This same-day fulfillment applies to standard DTC orders and is supported by scan-based picking and custom packing processes to ensure speed and accuracy.
04What level of visibility and insights will I have over my orders and inventory?
What level of visibility and insights will I have over my orders and inventory?
Nice Commerce operates on a fully scan-based inventory system. Every unit is tracked in real time, 24/7 and synced with your brand's data dashboard, providing accurate visibility into inventory levels, order status, and movement across all sales channels, plus quick reporting and analysis tools.
05Does Nice Commerce fulfill B2B, wholesale, and EDI orders?
Does Nice Commerce fulfill B2B, wholesale, and EDI orders?
Absolutely! Nice Commerce supports B2B, wholesale, and EDI fulfillment. Our devoted B2B team specializes in handling the complexities of retail routing guides, marketplace compliance, and freight management. With sales channel segmentation we are also able to help protect against stockouts and maintain service-level agreements.
06Does Nice Commerce have lot tracking capabilities?
Does Nice Commerce have lot tracking capabilities?
Yes. Nice Commerce offers advanced lot number and expiration date tracking and follows FEFO (first-in-first-out) inventory management across all SKUs. These capabilities help brands manage regulated or perishable products, maintain recall readiness, and ensure inventory consistency.
07What's your average shrinkage rate?
What's your average shrinkage rate?
Nice Commerce maintains a shrinkage rate well below the industry average, thanks to scan-based receiving, cycle counts, and a fully accountable warehouse floor. Every unit is tracked from the moment it arrives to the moment it ships, so discrepancies are caught and resolved quickly.
08Can I use my own packaging and shipping materials?
Can I use my own packaging and shipping materials?
Yes — and we encourage it. Bring your own boxes, tissue, inserts, tape, and dunnage, and we'll store and use them on every outbound order. If you don't have branded packaging yet, our kitting and assembly team can help you source and build it.
09Do you handle returns and exchanges?
Do you handle returns and exchanges?
We do. Returns are received, inspected, and restocked (or quarantined, depending on your policy) using the same scan-based system as outbound orders. You set the rules — refund timing, restock conditions, return reasons — and we execute them consistently.
Let's get your brand live in three weeks.
Tell us about your operation, your channels, and your launch timeline. We'll come back with a tailored onboarding plan, a shipping quote, and a direct line to your future account manager.
3 wks
Avg. Onboarding
99.7%
On-Time Ship